About us
Who is behind Luxflair?
Beautiful products designed to bring joy.
Luxflair is run by us, Melanie and Christian. It all began with a simple idea: We wanted to offer products that not only look beautiful but also create small, meaningful moments in everyday life.
We started with incense sticks. To us, they were never just fragrance products. Lighting an incense stick became a small ritual – a moment to pause, reflect and be present. We wanted to share that feeling with others.
Our story began in autumn 2012
In autumn 2012, we asked ourselves a question that continues to guide us today: Where do the products we enjoy using come from? How are they made, who is behind them and what journey do they take before reaching us?
At the time, we found few satisfactory answers. We therefore began establishing direct relationships with manufacturers ourselves.
We source our incense sticks directly from our partner manufacturer in Bangalore, southern India. From there, they are transported by sea to Hamburg and then delivered to our central warehouse in Lower Bavaria.
Here, we store, sort and pack the products for dispatch. Our direct contact with the manufacturer means that we know the people involved and can discuss product specifications, packaging and labelling requirements with them directly.
Orders are carefully prepared and dispatched on working days. We want every order to arrive complete, securely packed and on time.
From incense sticks to a diverse product range
What began with incense sticks has gradually developed over the years. Today, Luxflair offers incense products and accessories as well as felt products, home accessories and thoughtful gift ideas.
Our range is intentionally always evolving. Some products remain with us for many years, while others are available only for a particular season or are eventually discontinued. New products often originate from our own experiences, spontaneous ideas or specific requests from our customers.
Our felt products are a good example. We started with felt key rings, followed by seat cushions, placemats, desk mats, storage boxes and individually made-to-measure products.
Before adding a new product to our permanent range, we assess its suitability for everyday use, its workmanship and the available product information. Not every idea is implemented – it must suit Luxflair and the people for whom we offer it.
Personal advice is part of who we are
There are real people behind our online shop. If you have a question about a product, need help choosing an item or are planning a custom-made felt product, please feel free to contact us.
You can reach us by email, telephone or live chat whenever we are online. Speaking directly with our customers not only helps us provide personal advice, but also shows us where information may be missing and how we can improve our range.
Training for the future
Lena joined our team in 2024 and is completing her vocational training as an e-commerce management assistant at Luxflair. Her curiosity, interest in online retail and eye for practical solutions bring fresh ideas to our everyday work.
As a vocational training company, we want to show how varied e-commerce can be. It includes customer service, marketing, inventory management, data maintenance, dispatch processes and many other tasks that keep an online shop running.
Christian also serves as an examiner for the Chamber of Commerce and Industry of Lower Bavaria in this occupational field. This allows us to combine practical experience from our daily work with sound professional knowledge. Our aim is to provide honest, hands-on training in which understanding wider processes, taking responsibility and contributing original ideas are actively encouraged.
Responsibility begins with specific decisions
Terms such as “sustainable” and “environmentally friendly” are easily used. We prefer to explain transparently what we are actually doing within our business and where we intend to improve our processes further.
Our specific measures include:
- our own photovoltaic system with battery storage
- purchasing green electricity to cover additional power requirements
- energy-efficient lighting throughout our premises
- digital processes designed to reduce unnecessary printing
- direct, long-term cooperation with selected manufacturers
- working with regional service providers whenever reasonably possible
- reusing suitable pre-used shipping boxes
- processing clean cardboard remnants into protective packaging material with our own cardboard shredder
Returned products are not automatically discarded. We inspect and clean items that remain usable. Depending on their condition, they are returned to regular stock, clearly offered as seconds or passed on to suitable organisations.
Selected products are tested for harmful substances by laboratories in Germany. We use statements such as “tested for harmful substances” or “free from biocides” only for products supported by the relevant analysis results.
These individual measures do not automatically make every product “sustainable” or “environmentally friendly”. Instead, they show the specific areas in which we currently take responsibility. You can find further details on our page about responsibility in practice at Luxflair.
Luxflair stands for honest products made with heart.
We would be delighted to make your everyday life a little more special.