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Complaints / Returns

produktkontrolle-luxflairTo ensure that you receive your items in perfect condition, we check every product very carefully to ensure that it is undamaged before dispatch. But where people work, mistakes happen from time to time. If something does not fit with your order, simply send us a short message.

Item damaged?
We are very sorry that you have not received your goods in perfect condition. Please send us a brief photo of the damage to and we will check the damage and arrange a quick and uncomplicated replacement delivery.

The quality does not meet your expectations?
All our items are hand-picked and go through a variety of selection criteria before we even include them in our range. But our expectations are as individual as we all are. However, customer service and satisfaction are very important to us. Simply get in touch with us and we will find the right solution for you.

Don't like the item?
You can return the items to us at any time within 30 days without giving a reason. Regardless of the order value, please ensure that the postage is sufficient.

Refund procedure
In the event of a (partial) return, we will briefly check the contents after receiving your delivery and then send you the refund amount in the same way as the original payment.